8 Questions to Choose an Online Therapy Service

Online therapy makes support more accessible and affordable. Here's how to choose a service that's right for you.

1. What therapy formats are offered?

Check whether you can do live video, phone, or messaging — and pick what you'll actually use.

2. Are the therapists licensed and vetted?

Confirm therapists are licensed professionals and how the service screens them.

3. Can you choose or switch therapists?

A good fit matters. Look for the ability to pick and easily change your therapist.

4. What does it cost, and is it subscription-based?

Compare weekly or monthly pricing against per-session therapy, and check what's included.

5. Does insurance or an employer plan help?

Some services accept insurance or partner with employers, which can cut costs significantly.

6. What's the therapist response time?

For messaging plans, check how often and how quickly therapists reply.

7. Is it right for your needs?

Online therapy suits many concerns, but severe or crisis situations need specialised or in-person care.

8. How is your privacy protected?

Check encryption and privacy practices — your sessions and data should be secure.

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Choose licensed therapists, a format you'll use, and check insurance or employer help — and seek in-person care for crises.